After adding Freon for several years, I decided that this year I was going to get a new and more efficient heat pump. After much research, talking to several companies and getting quotes from three, I decided to go with United’s Goodman heat pump. There were several things that lead me to the decision but one stood out from the rest.
United’s Supervisor/Salesman (Danny Carter) not only went up and beyond in providing me with the information I needed, I felt that he had a real desire to help me make the best decision. He, along with his installation crew (Shane and Terry), displayed a courteous professionalism that you rarely see with companies these days. Not only were they respectful to my needs, they obviously had respect and pride for their company and the Goodman product as well.
A big thanks to these guys for making what would normally be a not so pleasant experience much better. With that along with the team’s obvious technical expertise and my feelings that the ultimate quality of the heat pump system comes mostly from the install, I’m sure I made the best decision. No complaints here. Way to go United!
I wanted to write to you and tell you how pleased I am with your company and your services. I thank you so very much for helping me in my time of need I also wanted to tell you how much I appreciate your guys, Sean & Drew. They both went above and beyond the call of duty and did and excellent job.
It has been a pleasure doing business with your company
We have used United Heating and Air since we started building homes in 1989. They have always stood behind their work and are concerned about the quality of the job they perform. Having a 24 hour on call technician to respond to problems when they occur has been a comforting factor for our customers. They are always professional and courteous when dealing with the the homeowners. We would recommend United to other contractors, but we feel like they are one of our secret weapons on being so competitive.
-George Goodwyn Jr. – Goodwyn Homes
It ‘s been almost a year since your company installed my new Goodman heat pump and Marathon hot water heater. Both have been operating flawlessly and I am showing substantial savings on my electric bill compared to my old heat pump. The installation went well and your installers were very professional. I initially had a thermostat problem, but your service department responded almost immediately and resolved the problem with a replacement thermostat.
For many years I was a sales engineer for York Heating and Air Conditioning products. Consequently, I know a good product and installation when I see it. And your company provided both to my satisfaction. I will recommend United to any of my friends who may be in need of your service or products. Thanks for everything.
All too often, workers never get to know how much they are appreciated. Please let them know of this letter!
I wanted to take this time to let you know how pleased I was with this crew’s performance in installing our HVAC system yesterday. They all were very courteous all during the day, even in this hot weather.
You can tell they take a lot of pride in their work and are very knowledgeable of what need to be done. They also informed me, if we had any plumbing problems be sure to call your company. I don’t want to forget Shane, who came right out to give us an estimate and got the work scheduled in a timely manner.
It is so nice to be able to count on a business like yours. I have been doing business with your company for quite some time and will continue due to the type of workers you employ and the great service your company provides. Thank you.
-Jill & Steve Peters
Thank you all for such good service. I know I can trust you and your service crew. Micah is such a nice young man.
This note is to let you know how much I appreciate your authorizing the cost sharing by United Heating and Air Conditioning, Inc. of adding a vent to my home – especially considering that it has been nearly ten years since your company initially installed the cooling/heating system in my home. While I have always been pleased with the level of service provided by United – from the young ladies that set up the appointment to the young men, such as Kevin and Shane, who provided first-class service and technical assistance – your actions further demonstrate your company’s commitment to its customers. I don’t know of many companies that would have made such a generous offer.
Thank you and please express to all those involved my appreciation for their assistance. I look forward to United continuing to provide cooling/heating services for my home.
As usual, I can always count on United Heating & air for coming through!
I had a problem, a gas line crack in the slab on one of my rental houses that I was in the process of selling. I called Terry and he and his experts had the problem fixed the next day, while at the same time coordinating with City Inspectors as they are expected to do. This is not the first time I have had this type of emergency.
I always appreciate the prompt and professional service I receive from your company and your employees, and, as always, am pleased to recommend United Heating & Air to my customers and friends. Please thank your employees again for me.
Recently we had some repair work done on our air conditioner by your employee “James”. I would like to take the opportunity to give him some recognition as being very professional, informative, and efficient on the job.
We will continue to use your company as our service representative. Thank you for the quick response to our call.
Please thank your folks for an outstanding job. I was pleasantly surprised at the quality of work. Money well spent! Your company will be at the top of my reference list for other folks requiring this type of service.
-Marvin “Pete” Peterson